Shipping policy

At Wild Moon Boutique, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our shipping locations, processing times, delivery estimates, and other important shipping information.

1. Shipping Locations

Wild Moon Boutique currently ships orders within the United States.

We do not currently offer international shipping.

Shipping Information	Details
Shipping Destination	United States
Shipping Method	Standard Shipping
Shipping Cost	Free
Order Processing Time	1–3 business days
Transit Time	3–5 business days
Estimated Total Delivery Time	4–8 business days
Order Processing Days	Monday–Friday
Shipping Days	Monday–Friday
Order Cut-Off Time	7:00 PM Mountain Time
Tracking	Provided when available

2. Free Standard Shipping

We currently provide free standard shipping on orders shipped within the United States.

There is no standard shipping charge added to eligible U.S. orders.

Any applicable charges, if introduced in the future, will be clearly displayed to the customer before completing the purchase.

3. Order Processing Time

Orders are generally processed within 1–3 business days.

Orders are processed Monday through Friday, excluding applicable U.S. holidays.

Processing time begins after the order has been successfully placed and payment has been confirmed.

Processing time includes preparing the order for shipment and handing the package over to the shipping carrier.

4. Order Cut-Off Time

Our current order cut-off time is:

7:00 PM Mountain Time

Orders placed after the daily cut-off time may begin processing on the next business day.

For example, an order placed after the 7:00 PM cut-off may not count as being placed on that business day for processing purposes.

5. Shipping & Transit Time

After an order has been processed and handed over to the shipping carrier, standard transit generally takes approximately:

3–5 business days

Transit time refers to the time required for the carrier to transport the package to the customer's delivery address.

6. Estimated Total Delivery Time

The estimated total delivery time is:

1–3 business days processing + 3–5 business days transit = approximately 4–8 business days

Therefore, customers should generally expect delivery within approximately 4–8 business days.

Delivery estimates are not guaranteed dates. Actual delivery times may vary depending on the customer's location, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

7. Order Confirmation

After placing an order, customers will receive an order confirmation when the order has been successfully submitted.

Please review your order details and shipping address carefully.

If you believe there is an error in your order information, please contact us as soon as possible.

8. Order Tracking

When your order has been shipped, tracking information will be provided when available.

Tracking information allows customers to follow the shipment's progress through the applicable carrier.

If tracking information does not appear immediately, please allow some time for the carrier's system to update after the package has been handed over.

9. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an incorrect address after placing your order, contact us as soon as possible:

Email: support@wildmoonboutique.shop

We will make reasonable efforts to update the address before the order is shipped.

Once an order has been shipped, we may no longer be able to change the delivery address.

10. Delayed Orders

Although most orders are delivered within the estimated timeframe, delays can occasionally occur because of:

Carrier delays
Severe weather
U.S. holidays
High shipping volumes
Incorrect or incomplete addresses
Operational issues affecting the carrier
Other circumstances outside our reasonable control

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can review the available shipping information.

11. Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with other members of your household or building.

If the package still cannot be located, contact us with your order number and tracking information.

We will review the available shipment information and assist with the appropriate next steps.

12. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Please provide:

Order number
Description of the issue
Photos of the damaged product and packaging, when applicable

We will review the information and provide appropriate assistance.

13. Failed or Undeliverable Delivery

If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or another issue caused by the information provided at checkout, please contact our customer support team.

Additional shipping arrangements may be required depending on the circumstances.